![]() Blue states a quota of 100 transactional emails per hour. Update: We've been throttled on transaction emails to 5 per hour. Overall SendinBlue is a frustrating company to work with and an app that says it will do a lot more than it can actually do. Creating your own is easy with their drag and drop interface. That's okay for us but the layout is difficult to use quickly, UX is not great. Where are the automation templates for every day activities like DOI, re-engagement, reactivation, etc.? How can there not be a report for this most important emailing metric? For example, want to know if your list is growing or shrinking? You have to manually report on the numbers in different time frames and do some math. Reporting is good but basic and leaves gaps in your ability to know how your list is performing. Looks less expensive at first but they ding you for everything - extra seats, landing pages, transactional emails, etc. Most reps do not know the system very well so you will go round and round trying to get an answer. Many reps are not English first language so it is often challenging for English language users to know what the reps are saying. Their reps couldn't even tell me how to do it. The help files are almost nonexistent on this topic. For example, they talk about how you can pull customer buying behavior from Shopify to send emails but good luck figuring that out, you have to do coding. The Shopify plug in doesn't do much without you doing coding - yes you actually have to write code in the app to do certain things. Purchase was put on hold without notice while they sent us a ticket where we were asked questions like, where did you get these names, what information are you going to text them, etc. Recent example: we decided to test SMS marketing and purchased 100 SMS credits for a whopping $1.14. When you submit a ticket to ask them to restart your account, it could be a day before you get a response, plus as a bonus you get a lecture - who are you sending email to, where did you get the names on your list, did the agree to receive email from you, what's your website address - over and over again. If you send too many transactional emails your account is shut down or throttled. If you test a list and it doesn't perform well, your entire account is shut down. They will randomly shut down your entire account without warning if they think you are sending too many emails or possibly unqualified names (yes, they email you after the fact but your account may be shut down for days if you don't keep an eye on your email). Their system will without warning stop your campaign if it isn't getting enough opens. I have never experienced anything like it. You will not believe how militant they are about what email you are sending. Easier to use than ActiveCampaign or Hubspot but far less power. Basically, we're not spammers but we do send a lot of email to our contacts. We only email those who open within the last 120 days. Our list is subscribers only, no rented or scrapped names. I was (wrongly) assuming that the user would make just one request and wait for that request to finish before sending another one.Background: We're a b2b company. So I am completely confused of what could be causing the issue. Reduce request rates to resume uninterrupted service.Īs you can see there is more than 1 minute of time between the first failed request and the latest. The strange thing is the timestamp of these failed requests: PUT 09:09:16Īll of these are returning: Error code: 429 (Too many request)Įrror message: REASON: Exceeded 2 calls per second for api client. I am fully aware of the rate limits of 40 requests per minute and the refresh rate of 2 requests per second. The core functionality of my app is an endpoint that hits the Shopify API endpoint to edit draft_orders several multiple times. I am having a big issue on my Shopify App that I listed a couple of days ago.
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